Byonus

Delete your Byonus account

Steps to permanently delete your Byonus customer account and associated personal data.

Byonus lets you delete your account from the app, or by contacting support if you cannot access the app. This page explains both options for Google Play and other store requirements.

1. Delete from the Byonus app (recommended)

  1. Open the Byonus customer app and sign in.
  2. Open the side menu (drawer / profile menu).
  3. Tap Delete Account.
  4. Confirm deletion in the dialog.

After confirmation, your account is deactivated and you are signed out. You will need to register again if you want to use Byonus later.

2. Request deletion by email or WhatsApp

If you cannot use the in-app flow, request deletion with the phone number registered on your account:

Include your registered mobile number so we can verify the request. We aim to complete verified deletion requests within a reasonable period (typically within 30 days, or sooner where required by law).

3. What is deleted

When your account is deleted, we delete or anonymise:

  • Account profile (name, email, DOB, gender, phone linkage)
  • App session tokens and local sign-in state
  • Personal data tied to your account that is not required for legal, security, or dispute reasons

4. What we may keep for a limited time

We may retain limited records where needed for fraud prevention, dispute handling, or legal compliance (for example redemption / security logs). Residual copies may remain in backups until those backups rotate. See our Privacy Policy — Data retention.

5. Delete some data without deleting your account

You can update or clear some profile details in the app, revoke device permissions (location, camera, notifications) in system settings, and log out to end the local session. For other data requests without full account deletion, contact support@byonus.com.

6. Contact